We added custom permissions on the Manager role to improve delegation for admins while allowing them to keep control.
From a business perspective, the goal was to increase the number of active Managers in Qonto to move towards a decentralized financial solution and increase revenue per user.

Finance managers encountered challenges in monitoring and managing team out-of-pocket expenses, resulting in errors and excessive administrative work.
From a business perspective, addressing various aspects of business payments, including managing out-of-pocket expenses, became a critical feature to attract customers who lacked modern expense management tools.
We conducted a comprehensive analysis of the entire expense management journey, from request to approval, to identify the key elements to include in the initial beta release.

In the initial release, users could efficiently submit their expense report reimbursement requests to an admin or manager with approval permissions through our mobile app or desktop interface.
To streamline this process, we integrated the expense report as a new request type within our existing Request section, alongside transfers and card requests.
This strategy allowed us to leverage familiar patterns and enhance discoverability for users.